g11bet Privacy Policy

This page describes what we collect when you use g11bet and how we keep that data protected. When you open a g11bet account, upload identity documents, or process a deposit through DANA, e-wallet, or a bank transfer, you share personal information with us — and we treat that information as a core responsibility.

We at g11bet collect only what is necessary to run our platform: your name, government-issued ID number, email, contact details, and payment information. We use this data to verify your identity, process your deposits and withdrawals, settle your wagers, communicate with you, and comply with applicable law. We do not sell your information to third parties, and we store it on encrypted servers with access limited to essential staff and authorised processors.

Our commitment is transparency. We describe here exactly what we collect, why we collect it, who may access it, and what rights you have. If you have questions about this policy, our support team in Jakarta, Surabaya, Bandung, and other supported regions is available to clarify.

What We Collect on g11bet

We collect information in two categories: information you provide directly, and information we gather through your use of the g11bet platform. When you sign up, we ask for your full legal name, date of birth, government-issued ID number (such as your KTP), email address, and phone number. This information is mandatory — we cannot create a g11bet account without it, because Indonesian law and our licensing terms require identity verification before any gaming activity.

When you fund your g11bet account, we collect payment information. If you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, you provide those services with your payment details; we receive confirmation of the transaction amount and timestamp. If you transfer funds to a g11bet virtual account at e-wallet, mobile banking, local payment, or online payment, your bank records the transfer; we receive the amount and your bank's reference number. We do not store your e-wallet passwords or bank credentials — payment processors handle those securely on their own systems.

We also collect data about how you use g11bet. Our servers log your login times, IP address, device type, browser version, and pages you visit. We record every wager you place — the market, amount, odds, and settlement result. We store chat logs if you contact our support team, email records if you correspond with us, and account-recovery details if you use password-reset functions. None of this information is used for marketing; it exists solely to operate the platform and resolve disputes.

How We Use Your Data on g11bet

We use your personal information exclusively for operating g11bet and complying with law. Your name and ID number are used to verify your identity against government records — this is mandatory before we allow withdrawals. Your email and phone number allow us to send you account notifications, withdrawal confirmations, and support responses. Your payment information is used to process deposits and withdrawals; we retain transaction records for seven years to comply with Indonesian anti-money-laundering regulations.

Your wager records are used to settle markets fairly and detect unusual patterns that might indicate fraud or system abuse. Your IP address and device information help us prevent account takeovers and identify potential duplicate accounts. We do not use your data to build marketing profiles, send unsolicited promotions, or sell your contact information to advertisers. We do not analyse your wager history to predict your behaviour or target you with personalised marketing.

Third-Party Processors and Data Sharing

We work with authorised service providers who process data on our behalf. Payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking networks, and local payment, online payment, e-wallet, mobile banking banking partners) receive your transaction details to complete deposits and withdrawals. These processors have their own privacy policies; we recommend you review them. We also share limited information with government authorities if required by law — for example, if law enforcement requests account details or transaction records for an investigation.

We do not share your data with other gaming platforms, affiliate networks, or data brokers. Our servers may sit outside Indonesia (potentially in Singapore or Australia for technical redundancy), but your data travels encrypted and remains under our control. If you contact our multilingual support team via live chat or email, support staff may see your name and account details to assist you; these staff are bound by confidentiality agreements.

Retention Period

We keep your account data for as long as your g11bet account is active, plus seven years after closure for regulatory compliance. After seven years, we delete your personal information unless law requires us to retain it longer.

Data Breach Response

If we discover unauthorised access to your g11bet data, we notify you within 24 hours and inform relevant authorities. We conduct a full security audit and communicate remediation steps.

Encryption Standard

We use TLS 1.2+ encryption for all data in transit and AES-256 encryption for data at rest. Your sensitive information (ID numbers, payment details) is encrypted separately and accessible only by authorised systems.

Your Rights and Our Commitments on g11bet

Under Indonesian law and international data-protection standards, you have the right to access, correct, and delete your personal information. You may request a complete export of your g11bet data by contacting our support team; we provide this within 30 days at no charge. You may also request that we correct inaccurate information (for example, if your phone number changed) — we update records within 5 business days.

You have the right to close your g11bet account and request deletion of your personal data, subject to regulatory retention requirements. We delete account data that is no longer necessary within 30 days of closure, though we retain transaction records and ID verification documents for seven years to comply with anti-money-laundering law. You may also object to certain uses of your data, such as analytics or fraud-detection profiling — contact us to discuss these preferences.

We commit to maintaining this privacy policy with transparency and to honouring your rights promptly. This policy was last updated in 2025. We reserve the right to modify this policy with 30 days' notice to all active g11bet accounts. Continued use of the platform after the notice period constitutes acceptance of updated terms. If you have questions or wish to exercise your rights, contact our support team via live chat, email, or phone — available in English and Indonesian with typical response times of subject to verification for live chat and within one business day for email.

Privacy Across g11bet Operations

We at g11bet maintain privacy as a core operational principle, not a compliance checkbox. Your data is protected whether you are a player in Jakarta, Medan, Semarang, or another supported jurisdiction. Whether you fund your account via DANA or e-wallet, your payment information receives the same encryption and authorisation controls. We do not differentiate data protection based on account age, wager volume, or player status — all g11bet players receive equal privacy safeguards.

Our privacy practices are regularly audited by independent security consultants. We maintain incident-response protocols and data-breach insurance to protect both your information and our commitment to you. Should you wish to verify our privacy practices or discuss specific concerns, our support team is available to connect you with our data-protection officer for detailed clarification.